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15+ years of experience in information technology serving in different positions, from technical support to operations manager, through developer and project manager.

Highly experienced in IT operations and IT management. Defined and implemented the processes for the Service Management System based on ISO-20000-1:2011, with scope for services as Technical Support and Infrastructure Management within the organization.

Skilled to manage IT related and software development projects, based on technologies such as PHP, HTML5, Java, Javascript, PostgreSQL, MySQL, C# and Wordpress; with agile methodologies.

Open minded to always learning.

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