Over 6.9 years of rich & extensive experience in leading Service Management, Service Operations, Projects – Implementation, Service Quality Improvement, process improvement and re engineering projects. Insightful experience in technical activities including scoping, planning, risk management, finalization of technical / functional specifications, resource administration and quality management. Deft in handling customer interaction & negotiation, creating & enhancing processes, quality assurance, evaluation and selection of various businesses.
Exhibited business acumen in leading / managing operations and contributed higher rate of organic growth. Results oriented professional recogn...