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Experienced in managing a team of engineers, handled projects, collaborate globally.
Self-motivated with high integrity, diligent and dependable. Methodical approach to planning and organizing. Always seeking to learn and grow. Having over 20 years of experience in IT, with 15 years in managing roles within Support / Service Management line of businesses.

Handled and performed in various areas like:
• Customer and Escalation Management
• Operational Management
• Service Management
• Change Management
• ITIL knowledge and experience in operational support and service areas
• People Management
• Remote Management
• Staffing, Budgeting, Training, Scheduling and Performance Management

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Vincent Teo