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•	Receiving and verifying instructions from customers and ensure that they are processed within the applicable service level agreements (SLAs).
•	Safe keeping of customer account operations.
•	Ensuring all accounts opened are KYC compliant.
•	Ensuring timely feedback to customers’ enquiries and resolution of issues.
•	Maintaining proper records of bankers’ cheque books applications and receipts.
•	Receipt, registration and dispatch of incoming and outgoing mails.
•	Ensure compliance to operational policies and procedures.
•	Maintaining proper records of ATM cards applications, receipts and issuance to customers.

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