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1) Designed Work Process and Implementation when new system has been developed including changing organization model. 
2) Created team of operation support to increase operational efficiency, cost effectiveness, and flexibility for outsourcing.
3) Created clear accountability, roles & responsibilities, and ownership create more efficient and fewer contact points with high service quality.
4) Realignment of Administration functions to achieve efficiency, teamwork and synergies, enabling sales to focus on revenue generation.
5) Identified system improvement initiatives which lead to 70% reduction of workload. 
6) Promoted learning organization culture and enhancement of functional skills.
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Voranit Voraphornthanyapat