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Houston, Texas Area United States

Manager, Patient Satisfaction Performance Improvement

Medical / Health Care / Pharmaceuticals

Content knowledge and improvement expert of all CAHPS survey lines and Hospital Operations. Utilizing PDCA and Six Sigma Methodologies for the following: Facilitate Corrective Action Plans Workshops for Operations/Nursing Leadership. Facilitate and develop Improvement plans of Patient and Employee Satisfaction Correlations. Facilitate the monthly patient satisfaction improvement leadership meeting. Manage projects within the financial budget. Lead and manage the project’s final deliverables, including analysis, strategy, documentation, policies and procedures, process flows, business support needs, performance measures, and implementation plans. Identify and assess all risk factors th...