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Mumbai Area, India India

Sr. Manager - Transition (India & ME) at Wipro Infotech Ltd

Technology / Software / Internet

• ITIL V3 certified with 11+ years of experience in building ISO/ITSM framework process definition as per scope of work (SOW), customer requirement, documentation, training to team (onsite/customer), deployment, Quality & Compliance. • Proficient in handling successful ITIL V3 process consultation and compliance. • Certified Internal Auditor for ISO 9001:2008, ISO 20000-1: 2005 and ISO 27000-1:2005 through DNV • Faced 9 successful External Audits from certification bodies like DNV, Bureau Veritas and IRQS for Certification (3nos)/Recertification (2) and Surveillance(4) being a SPOC for domain/organization. • Centrally track and manage compliance for all projects running in various custome...