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Utrecht Area, Netherlands Netherlands

Business Consultant

Government / Military

Taxpayer services, that's my drive. Working in the taxpayer service department it's my mission to guide the taxpayer through our complex organization. It's not the taxpayer who needs to find his way, but it's us to help him to come to the right person or department. The other interesting and important part of my job is to help our employees in serving the taxpayer in the most efficient way and to make them satisfied in the hard job they are doing day after day. I'm specialized in call centre organization and also making the link to other channels such as internet and face to face consultations resulting in channel management. Linking the organization and the use of technical equipment i...