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Customer experience executive that focuses on managing and expanding customer conversations throughout the customer life-cycle.  The conversations focus on the use of mobile channels that both the industry and the customers are showing interest in utilizing.  The customer interactions define a new customer experience based on the broader exchange of data throughout the customer life-cycle while maintaining a focus on process compliance. 
 
More than 20 years of experience in delivering a positive customer experience for financial services front and back office operations.  Defined, designed and deployed processes and applications for customer service centers, disputes and fraud areas, cre...

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