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Calgary, Canada Area, Alberta Canada

IT Service Delivery Manager at ATB Financial

Energy / Oil

A perceptive problem solver with a 15 year record of accomplishments in the Oil and Gas industry and post-secondary education. With a profound knowledge of root cause analysis, problem and relationship management, he has used ITIL best practices to identify processes with potential for improvement, creatively build realistic, cost-effective solutions, and work with various teams to adopt and implement those solutions. Leveraging strong interpersonal and analytical skills, Mike has created, trained and mentored dynamic, high performance teams to design and deliver quality technical, business-related and soft skills training, as well as provide superior first level technical client support ...