Personal Information
Organization / Workplace
Ethiopia Ethiopia
Occupation
Contact Center Manager at Ethio Telecom
Industry
Telecom / Mobile
About
I have accomplished my master’s degree in Marketing Management from Addis Ababa University School of Commerce on 2012 and Bachelor of Arts in Management on 2007 from Haramaya University. I am certified CEFE trainer and finalize different trainings from Orange campus such as Orange Customer Oriented Attitude for Customer Service, Train the trainer program (Keys to Instructor led supervision; Facilitating Scenario simulation & Developing effective trainer trainees relationships) and Training design program (Designing a training course & designing a quiz for a training course).
I have over five and half years of experience working in telecom sector in different positions. Currently as Cont...
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