Personal Information
Organization / Workplace
Japan Japan
Occupation
Oneteam Inc. - Customer Success Manager
Industry
Technology / Software / Internet
About
10 years of experience in management of customer service for both of consumer and business user.
- 8 years of experience in people, KPI, cost management.
- 2 years of experience in customer service staff.
- Build and manage new team in Kaizen Platform.
- Establish new customer support center and expand 100 staffs as internal team in GREE.
- Establish new customer support center and expand 300 staffs as outsourcing service for global IT companies in CSK ServiceWare corporation.
- Improve customer satisfaction score 3 times in a year.
- Reduce 30% cost by integration outsourcing vender.
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