Shell Business Operation
Personal Information
Organization / Workplace
Kuala Lumpur, Malaysia Malaysia
Occupation
Process Consultant at Shell Business Operation
Industry
Technology / Software / Internet
About
Meticulous ICT Service Delivery Management process analyst, who undertakes complex projects, meets tight deadlines and delivers superior performance. Possess practical knowledge in Service Management in various ICT industries (e.g. Oil and Gas). Applies strong analytic skills in assessing existing situation and environment, proposing and implementing solutions to address customer's requirements. Operates with strong sense of ownership coupled with urgency and thrive in fast-paced and fluid settings.
Competencies: ITIL Service Management Process Design, Implementation, Control & Coordination, Documentation; Project & Work Streams Planning & Execution, Communication, Teamwork & Collaboration.
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