ºÝºÝߣ

United Arab Emirates United Arab Emirates

IT Service Manager. Certified in ITIL V3 Foundation, ITIL Intermediate (SOA) & ISO 20000 Practitioner.

Technology / Software / Internet

I am a highly skilled professional with over 20 years of comprehensive managerial and technical experience in service delivery and service management, client relationship management, strategic planning and implementation, goals setting and evaluation, performance monitoring and measurement, vendor relationship management, business analysis and evaluation, business process optimization, customer support and training, database design and system analysis. I have detailed business knowledge and proven ability to make viable contributions at senior business management level. I am fully conversant with industry standards and best of breed practices through the full project lifecycle, with a co...