Jim Graham, Directing Consultant with Maximum Business Advantage, has several years experience working with large organizations in technical, consulting and managerial roles. At Maximum Business Advantage, Jim works with organizations to build long-term profitability, keep the customers they have, and grow loyal, referring customers. He does this through removal of excess costs in the business, and discovery of improvements to internal systems and processes. The goal is a consistently excellent customer experience. Jim is passionate about service delivery, risk management, and ethical and sustainable business practices. Jim has an MBA with specialization in Services Marketing and Managem...
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