Creation, maintenance, execution and update to Service Restoration Plan
Coordinating Technical resources involved in service restoration and adverse impact mitigation
Restoring the service as soon as possible, including application of temporary fix
Mitigating Business Impact by applying technical or business workaround
Communicating with stakeholders for the duration of the Major Incident
Handing over to Problem Management for Root-cause analysis, Permanent Fix implementation and Improvement/Remediation.
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