I'm an American who's spent the past 15 years helping start-up/scale-up companies in the UK build successful Customer Service, Customer Success, and Professional Services teams.
I've done this mainly as a player/coach; initially working with customers myself and only building teams once I've gained a clear understanding of what's needed to support the company's unique customer base.
In 2015, I used the knowledge gained from years of working in web analytics to found Adavow, an ad suppression platform that enables advertisers and ad networks to stop serving digital ads to consumers who have recently purchased a similar item, which increases digital budget efficiency by 10% or more.
In ...
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