Highly creative individual with strong business background, including 13 years of Telecom experience. Versatile and seasoned professional who adapts well to rapidly changing environments. Track record of success in Customer Value Management, Customer Retention & Loyalty, Contact Center (both inbound & outbound) and Customer Support Center, Segmentation, Business Support Systems, Policies Formulation, Process review & re-engineering.
Strong team player/leader that excels in mediating among multiple divisions of large organizations. Maintains productive relationships with staff, peers, and management. Positive, optimistic, well-organized self-starter who excels under pressure and meets de...
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