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Sydney Area, Australia Australia

Technical Support Engineer Storage Australia / NZ

Technology / Software / Internet

Contribute to the effective and efficient handling of all levels of technical support calls from basic user questions to issues requiring more in-depth technical and problem solving skills. DUTIES AND RESPONSIBILITIES:Answer and resolve service requests on a first email/call basis . Own and track customer issues – record, track, and resolve in a timely manner using our ticket tracking system .Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well formatted, and consistent with prior communications. Proactively seek to exceed customer expectations, leading to high customer satisfaction ratingsMonitor customer’s s...