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Bus Bus Survey Analysis

A
Abu Bakar Soomro

This document contains a survey to analyze customer satisfaction with Daewoo bus services versus local bus services. The 24 question survey collects information on preferences, ratings of comfort, affordability, security, pricing, facilities, driver behavior, and recommendations for government action. The objective is to determine the percentage of people using each service and which service better satisfies customers.

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1 Survey Analysis Questionnaire Objective: 件To know which facility satisfy the customer (Finding the percentage of people using Daewoo & Local Bus Services) Name: Gender: Age: Email: 1) Do You Prefer Daewoo Bus Service Over Other Local Services? a) Yes b)No 2) Internal space and siting arrangement is comfortable in? a) Daewoo Service b) Other Local Services 3) Which Bus Service is comfortable for students? a) Daewoo Service b) Other Local Services c) Both 4) Which Service is affordable for a middle class people? a) Daewoo Service b) Other Local Services c) Both 5) Which Service is secure for Girls & Women? a) Daewoo Service b) Other Local Services c) Both 6) What do you feel about the price charged by Daewoo for its service? a) Satisfied b) Neutral c) Dissatisfied 7) In your point of view which service follows all rules designed by Motorway? a) Daewoo b) Other Locals c) Both 8) Do you think that location of Daewoo bus station at the right location? a) Yes b) No
2 9) Do you think that location of Local Bus Station at the right location? a) Yes b) No 10) Rate the facilities provided by Daewoo bus stations * ** *** **** 11) Rate the facilities provided by Local bus stations * ** *** **** 12) Do you agree that Local buses are always crowed? a) Agree b) Neutral c) Disagree Rate the Daewoo bus service and Local traveling service providers on following criteria(Choose any 1) Factors Daewoo Service Local Service 13) Time taken for travelling O O O O O O O O O O 14) Rate/fare charges O O O O O O O O O O 15) Timings O O O O O O O O O O 16) Online Booking Facilities O O O O O O O O O O 17) Condition of buses O O O O O O O O O O 18) Cleanliness O O O O O O O O O O 19) Easy Cancelation O O O O O O O O O O Fill the bubbles in priority 1) agree 2) strongly agree 3) neutral 4) disagree 5) strongly disagree Rate the Driver on following parameters. 20) 21) 22) Type Carefully Driving Fitness of driver Addiction to alcohol Daewoo Service Agree/Disagree Agree/Disagree Agree/Disagree Local Service Agree/Disagree Agree/Disagree Agree/Disagree 23) Will you recommend Daewoo bus service to others? a) Yes b) No 24) In your point of view is there any need to take strong action by government to improve our transport services for public? a) Yes (if yes then suggest a line) b) No Suggestion: Conclusion: Worked By M Asher Shafique & Abdullah Idrees

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Bus Bus Survey Analysis

  • 1. 1 Survey Analysis Questionnaire Objective: 件To know which facility satisfy the customer (Finding the percentage of people using Daewoo & Local Bus Services) Name: Gender: Age: Email: 1) Do You Prefer Daewoo Bus Service Over Other Local Services? a) Yes b)No 2) Internal space and siting arrangement is comfortable in? a) Daewoo Service b) Other Local Services 3) Which Bus Service is comfortable for students? a) Daewoo Service b) Other Local Services c) Both 4) Which Service is affordable for a middle class people? a) Daewoo Service b) Other Local Services c) Both 5) Which Service is secure for Girls & Women? a) Daewoo Service b) Other Local Services c) Both 6) What do you feel about the price charged by Daewoo for its service? a) Satisfied b) Neutral c) Dissatisfied 7) In your point of view which service follows all rules designed by Motorway? a) Daewoo b) Other Locals c) Both 8) Do you think that location of Daewoo bus station at the right location? a) Yes b) No
  • 2. 2 9) Do you think that location of Local Bus Station at the right location? a) Yes b) No 10) Rate the facilities provided by Daewoo bus stations * ** *** **** 11) Rate the facilities provided by Local bus stations * ** *** **** 12) Do you agree that Local buses are always crowed? a) Agree b) Neutral c) Disagree Rate the Daewoo bus service and Local traveling service providers on following criteria(Choose any 1) Factors Daewoo Service Local Service 13) Time taken for travelling O O O O O O O O O O 14) Rate/fare charges O O O O O O O O O O 15) Timings O O O O O O O O O O 16) Online Booking Facilities O O O O O O O O O O 17) Condition of buses O O O O O O O O O O 18) Cleanliness O O O O O O O O O O 19) Easy Cancelation O O O O O O O O O O Fill the bubbles in priority 1) agree 2) strongly agree 3) neutral 4) disagree 5) strongly disagree Rate the Driver on following parameters. 20) 21) 22) Type Carefully Driving Fitness of driver Addiction to alcohol Daewoo Service Agree/Disagree Agree/Disagree Agree/Disagree Local Service Agree/Disagree Agree/Disagree Agree/Disagree 23) Will you recommend Daewoo bus service to others? a) Yes b) No 24) In your point of view is there any need to take strong action by government to improve our transport services for public? a) Yes (if yes then suggest a line) b) No Suggestion: Conclusion: Worked By M Asher Shafique & Abdullah Idrees