Personal Information
Organization / Workplace
Greater New York City Area United States
Occupation
Manager, Technical Services at Warby Parker
Industry
Technology / Software / Internet
Website
http://www.imagiclab.comAbout
Technology and Customer Service Management utilizing data driven analytics and KPIs. Leader in the process development through system design and implementation.
* Created and managed technical requirements for the opening of over 40+ retail locations
* Department head of technology services, cybersecurity, customer service, and implementation teams responsible for customer satisfaction, retention and vendor relationship management
* Subject Matter Expertise in technology control practices: information risk management, business continuity planning and disaster recovery, access control policies (i.e. Identity and Access Management), and problem, incident and change management processes
* ...
Contact Details