Over 10 years鈥� experience in Telecom/ICT Industry broken down into 7 years of Service Management experience using ITIL. Using Project Management Framework to deliver world class services/Projects/Solutions in the IT Service Management discipline and support for solution delivery, 3 Years of Service Support experience in terms Educating customers about System and Processes while ensuring prompt resolution of their system issues and faults. I have successfully planned and implemented multiple projects in IT Service Management Unit in MTN and also ensured smooth rolllout of over 50 Projects from Release Management perspective. In my 3 years in enabling the business with the use of IT in t...
