Cluster Lead - Digital Customer Experience & Service Design, Experience Design Group
Industry
Technology / Software / Internet
About
Experience Design Strategist with over 7 years of strong professional experience. Strategized and articulated business problems into result oriented UX solutions for clients. Extensive experience crafting customer journey maps, service blueprinting, conducting user research, information architecture and interaction design for digital touch points.
Strong experience executing end-to-end UX projects by applying conventional as well as Lean UX approaches. Led design teams through UX phases to ensure right articulation of the problem space into solution delivery. As consulting and advisory, assessed existing digital touch-point state through Customer Experience (CX) gap analysis. Conducted ...
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