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Warrington, United Kingdom United Kingdom

Project & Programme Manager at MAG

Aviation

Develop global strategy for Desktop Services, Service Desk, and Remote Field Services Implementation of services to ITIL standards with measured significant performance improvements including incident, request, change, config, and problem management. Leading large change delivering high standards of service delivery and to Financial, Manufacturing, and Food & Drink organisations Management of 100+ staff in 15+ countries, supporting 30+ countries, with over 25000 users £10mil+ budget and cost recovery for multiple services regionally and globally Implementation of risk controls not limited to antivirus, security patching, software licensing Successful implementation of people change inclu..