Develop global strategy for Desktop Services, Service Desk, and Remote Field Services
Implementation of services to ITIL standards with measured significant performance improvements including incident, request, change, config, and problem management.
Leading large change delivering high standards of service delivery and to Financial, Manufacturing, and Food & Drink organisations
Management of 100+ staff in 15+ countries, supporting 30+ countries, with over 25000 users
拢10mil+ budget and cost recovery for multiple services regionally and globally
Implementation of risk controls not limited to antivirus, security patching, software licensing
Successful implementation of people change inclu..
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