Avaya Professional Design Specialist
ISO 9000 IRCA Lead Auditor Certified
Avaya Certified Specialist
Technical Telecom Background Holding an MBA IP (Dauphine France, IAE Paris and ESPRIT Tunisia)
Since 1991 on the ICT Market (Modems, X25 / FR and IP networks, routing, Switching, Security, TDM and IP telephony, Messaging, IVR, Recording, Unified communication, Call Center..)
Field Experience, Technical Support Specialist, Project Manager and Trainer
Pre sales Manager and Solution Architect
Technical Support Center Manager
Trainer