Personal Information
Organization / Workplace
Egypt Egypt
Occupation
TSS Software Consultant (GTS) - Technical Site Manager
Industry
Technology / Software / Internet
About
1. Doing service delivery management. Consulting IBM Power systems, Virtualization, Security, Backup technologies over AIX platform and site operations.
2. Trusted advisor for customers to improve the operational health of IT; stability and performance.
3. Plan and design customer policies for Backups, Security, Availability and documentation.
4. Assist customers’ technical teams to maintain operational aspects of all IBM products.
5. Build and assist clients to initiate service management processes for daily operational and historical issues, tricks and requests. References: Banking, Manufacturing, and Petroleum.
Noteworthy Credits:
• Successfully achieved services delivery...
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