This program
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This program aims to help participants improve their customer service skills. By the end, participants should be able to describe excellent customer service, identify the benefits of great customer service, recognize barriers to good customer service, adapt to different customer behaviors, measure customer satisfaction, handle unhappy customers, and develop a personal plan to enhance their customer service abilities. The document discusses important questions about customer service, common customer service mistakes, how to interact with customers, techniques for dealing with customers, identifying customer personalities, the importance of listening to customers, handling difficult customers, and achieving excellent customer service.
This program
- 1. this program's conclusion, participants should be able to:<br />Describe exceptional customer service.<br />Identify the benefits of great customer service.<br />Recognize barriers to the delivery of outstanding customer service.<br />Adapt to specific customer behavior styles.<br />Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.<br />Learn techniques for dealing with angry or upset customers.<br />Develop a personal action plan to improve customer-service skills<br />: 悖悸 悽惆悸 悋惺悋悄悖悽愀悋悄 悽惆悸 悋惺 愀惘悸 惠惺悋 惺 悋惺悋悄 惠悋惠 悋惠惺悋 惺 悋惺悋悄 愀惘悸 惠忰惆惆 愆悽惶悸 悋惺悖悸 悋悋愕惠悋惺 悋 悋惺 愀惘 悋惠惺悋 惺 悋惺悋悄 悵 悋愀惡悋惺 悋惶惺惡悸 悋惶 悒 悋悸 悽惆悸 悋惺悋悄 愕悴惆 悋愆悋惘 悒悴悋惡悸 惺 悵 悋悖愕悧悸 悖惓惘 愕 惠惠惆惘惡 惺 悋 惠惺 悋惺 悸 惠惺悋 惡愀惘悸 惆悸<br />Happiness is staring you straight in the face<br />W arm welcome<br />H aving help<br />A ction not excuse<br />The absence of ques<br /> Making special offer<br />Apologetic staff<br />Knowing the details<br />Easy sales process<br />Staff who smile<br />Only hearing the truth <br />U ncluttered area<br />Respected staff<br />.<br />Caring staff<br />Useful and clear information<br />Staff who look at them<br />Taking full responsibility<br />Organized ,quiet place <br />Making them feel important<br />Efficient and attentive staff<br />Refreshments offered<br />Staff who listen<br />Hearing his name<br />A well managed desk<br />Prices uncompetitive<br />Paying immediate attention<br />Yes we would be happy to do that for you<br />Unhappiness is staring you straight in the face<br />Waiting , and waiting even longer<br />Having to struggle to be served<br />Action not being taken<br />Treating them like one crowd<br />Making bad impression<br />Always being ignored<br />Knowing they are being lied to <br />Errors of staff<br />Staff who dont smile<br />Only hearing excuses<br />Unapologetic staff<br />Reason not given<br />Cold reception<br />Untidiness<br />Staff who dont look at them<br />Trying to find some one to help<br />Overhearing staff gossiping<br />Made to feel unwelcome <br />Endless queues to stand in<br />Rude staff<br />Staff not listening<br />Uncaring staff<br />Not being called by name<br />Having difficulty to know the price<br />Absence of management<br />Paying a lot with no service<br />Prices competitive<br />Yelling over noisy <br />