Personal Information
Organization / Workplace
Guadalupe Area, Mexico Mexico
Occupation
High Severity Management - Coordinator Disaster Recovery Procedures ITO
Industry
Technology / Software / Internet
About
Process designer and owner: Creation and Implementation of High Severity Procedures (ITIL and ISO 20K Best Practices), Process focused on take immediate action over any Incident that affects the normal operation of the Help Desk, that can rank from communication or power issues, to the complete shutdown of the center, process designed to have in less than 10 minutes a complete bridge of communications between all towers related to the issue, this in a 24/7, 365 support. Development of process, evaluation, procedure policies, optimization of operation, user training, and implementation of said Procedure, all under the ISO20000 standards. . (Certified and Implemented on Service Desk Intern...
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