ºÝºÝߣ

Curitiba Area, Brazil Brazil

Managed Services Coordinator at Dimension Data

Technology / Software / Internet

Bachelor's degree in Information Systems, currently studying MBA in Executive Business Management. With more than 10 years of experience in an IT multinational company I have acquired experience in: - Managed services; - Customer Operations support; - customer and vendor relationship; - Service level management (OLA, SLA, KPI); - Critical environment; - Outsourcing services; - Profit and losses management; - Reports and client satisfaction; - Managed / support services portfolio development/review; - Operation service transition; - Human resources performance and productivity management; - Performance evaluation and employee development plan; - Partner Audit; Characteristics: - Adaptiv...