Bachelor's degree in Information Systems, currently studying MBA in Executive Business Management.
With more than 10 years of experience in an IT multinational company I have acquired experience in:
- Managed services;
- Customer Operations support;
- customer and vendor relationship;
- Service level management (OLA, SLA, KPI);
- Critical environment;
- Outsourcing services;
- Profit and losses management;
- Reports and client satisfaction;
- Managed / support services portfolio development/review;
- Operation service transition;
- Human resources performance and productivity management;
- Performance evaluation and employee development plan;
- Partner Audit;
Characteristics:
- Adaptiv...
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