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Mexico City Area, Mexico Mexico

Client Feedback Expert and Outside In Thinking Enabler

Apparel / Fashion

“We are more likely than ever to think that the purpose of a business is to generate profits. But the real purpose of any business is to create value for its customers and to generate profits as a result” (Joan Magretta) 
 "Missing information flows [feedback] is one of the most common causes of system malfunction. Adding or restoring information can be a powerful intervention, usually much easier and cheaper than rebuilding physical infrastructure" (Donella H. Meadows) I help top management teams by giving them feedback on their performance from their clients´, employees and stakeholders eyes. I help them implement feedback processes that constantly inform them on the value they...