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Madrid Area, Spain Spain

Infrastructure Planning & Performance Operations - Senior Process Operation

Medical / Health Care / Pharmaceuticals

• Dashboard design and development. KPIs and metrics definition. • Reports design with SAP Business Objects. • Provides consultancy and coaching for new or existing processes in ITO to ensure consistency of the process framework, the underlying instructions and the operational workflows. • Provides training for the required processes and tools that support process transactions. • Acts as Single Point of Contact (SPOC) for reporting, training and support for process related issues • Establishes a process community to share best practice and exchange innovations, improvements and learnings along ITO. • Ensures compliance to the defined incident, problem, change, configu...