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London, United Kingdom United Kingdom

Senior Information & Customer Experience Manager at South West Trains

Logistics / Supply Chain

I see the world through the lens of innovation and opportunity. I am accomplished at making difficult decisions under intense pressure and relish the challenge of untangling wicked problems. Challenging customer experience, transforming systems and processes to create solutions that show tangible benefits. I am a hands-on leader, who influences change, a natural multi-tasker with a desire to set goals, influence strategy and deliver innovative solutions. I occupy the space where tech and the creative world overlap. My initiative is carefully balanced with analysis and strategy. I take immense satisfaction from achieving excellence in customer experience, leading and developing my team to ...