More than 13 years of industry experience in Project & Program Management, IT Service Management, Strategic Management and Process & Quality Consulting including 2 years in Continental Europe with strong leadership and stakeholder management capability. Experience in defining, establishing and managing project and program management activities for one of the largest private bank in Switzerland. Extensive exposure to ITSM process and tools for service organisation. Three international publications in peer- reviewed journals in which one of the papers awarded the `One of the Most Excellent Papers` in international conference in APAC re...
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