鈥� Development and implementation of CEX activities strategy for all segments of customers.
鈥� Supporting relevant departments in implementation of CEM activities and closely cooperating with teams and departments responsible for developing or executing customer related activities.
鈥� Support in design and management of customer facing processes for all company segments.
鈥� Analyses of KPIs and feedback from users in order to define and undertake activities that lead to improvements in user experience.
鈥� Managing strategic plan of CEX activities.
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