Personal Information
Organization / Workplace
Greater Seattle Area United States
Occupation
Head of Community
Industry
Advertising / Marketing / PR
About
• Manage a 4 person team responsible for community relationships including email, social media, and up to 50 visitors/week.
• Automated bug reporting and customer service processes, improving user satisfaction.
• Increased Instagram followers 4x to 20,000 and likes/post 10x to 1,000 and Facebook fans by 100,000 in 1 year.
• Created engaging content by analyzing and building on the brand’s customer voice.
• Instituted an achievement program awarding global travel to community events and encouraging employees to participate with the product and community.
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