Digital strategist, customer experience and e-business consultant. 22 year record of creating, developing and managing commercially successful multichannel businesses, through a combination of brand, strategic planning, marketing, analytics, customer experience & commercial expertise.
Specialties:
- Supporting brands through digital transformation
- Digital strategy and road map creation
- Client stakeholder management and development
- Leading discovery processes & workshop facilitation
- Ecommerce consultancy & build/re-launch
- eBusiness analysis, forecasting & channel planning
- Audience research and planning
- Customer experience definition and creation
- Online customer journey de...
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