I am a graduate from UniSA specialised in Business Information Systems. I started out my career at Level 1 Service Desk as at HP and Nec Australia; Recently I have been promoted to a Quality Analyst at NEC. My role is primarily to assess the quality of remote IT support and customer service provided from NEC CSMC Service Desk.I am actively involved in continuous service improvement at the NEC CSMC Service Desk for processes such as Incident Management, Service Fulfillment, Knowledge Management, Training and Customer Service. I am hardworking and sincere, a visual thinker and like to think outside the box. I feel I am a natural with CSI work and take pride to see any improvements taking ...
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