Operate & support SaaS applications and environments (Cloud, Data Centers & VMs)
Primary point of contact for production incidents, perform root cause analysis, identify and resolve underlying problem patterns, while driving to develop automated and self-healing solutions.
Collaborate and coordinate with software engineering and product management teams to improve operability and supportability of critical customer facing SaaS applications (DevOps)
Maintain up-to-date documentation on deployments, processes and standard operating procedures/run-books