I have worked on integrated campaigns for major clients.
鈥� Strategically worked with enterprise customers to optimize their IT infrastructure and operations through quality service delivery management
鈥� Managed the timely resolution of technical support requests through engagement of appropriate resources and escalation paths
鈥� Enabled customers鈥� support organization through proactive services planning, training gap analysis and implementation of efficient processes
鈥� Leverage Services Delivery methodology to assess customer鈥檚 current IT state and plan strategic services to achieve the desired state while reducing unplanned downtime
鈥� Drives growth through gaining understanding of custo...
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