EXPERIENCE SUMMARY
鈥� Over 17 years of total IT industry experience
鈥� 13 years in Account/Program/Delivery Management handling projects for Telecom, Banking, Online Portals, B2C and B2B, Healthcare, Social Media, Job Portals and Legacy systems.
鈥� 4+ years as Head QA & QC, PMO and Customer Satisfaction functions driving key metrics and organization performance initiatives.
KEY STRENGTHS
鈥� Delivery Leadership 鈥� Leading and Guiding Program and Project Managers, Project and Program Management Team mentoring, review and governance board
鈥� Experienced Customer Facing 鈥� Client interactions, Understanding Key Customer needs & breaking them down into possible approaches and solutions
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