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Anne K. Murphy is seeking a challenging position applying her 15 years of customer service and management experience in retail. She has experience running her own online vintage clothing and collectible sales business since 1999. She also has worked in various retail and customer service roles at Dillard's Department Stores, 10 Fitness, Lakewood Gardens, and as store manager for Flip Vintage Clothing. Murphy has a bachelor's degree in psychology and partially completed a master's in consumer psychology. She is detail-oriented, computer literate, and enjoys helping people.
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Anne Santos word formatMary Ann Santos
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The candidate is seeking a leadership position in sales that utilizes over 7 years of experience. They have a diverse professional background including roles in retail sales, customer service, administration, and hospitality. Key qualifications include strong English communication skills, a positive work ethic, and the proven ability to excel in fast-paced environments through adaptability, problem-solving, and working independently or as part of a team.resumertl
- 1. Anne K. Murphy 1375 1/2 S Ridgeley Dr Los Angeles, CA 90019 501-240-3739 anniecalifornia63@yahoo.com PROFESSIONAL OBJECTIVE I am seeking a challenging position where my experience and education will offer opportunities for contribution and support, applying my customer service and management experience in a retail environment. I am a detail-oriented, diligent, fast learner, willing to challenge my abilities and offer daily support to attain the goals of the organization. EXPERIENCE Self-employed
- 2. May 1999-Present Internet Sales Accomplishments include: Purchase, list, and sell collectibles, vintage clothing, and media items on amazon and ebay. Handle customer inquiries, questions, and complaints via email. Ensure items are packed carefully and properly for mailing. Follow up with customers via email to ensure customer satisfaction. Dillard's Department Stores (Homestore) - North Little Rock, AR/Palmdale, CA November 2012-Present Accomplishments include: Work and communicate in a positive and cooperative manner with co-workers and customers. Show knowledge of products by assisting customers in making purchases, including online purchases.
- 3. Act as liaison between customers and remote store locations to expedite phone orders for the customers. Use my creativity to merchandise products effectively in store displays. Ring up sales and balance register at start and end of shift. Accept and process credit applications. Open and replace stock on floor. Help to maintain cleanliness of department. 10 Fitness - North Little Rock, AR August 2010-August 2012 Front Desk Clerk Accomplishments include: Worked and communicated in a positive and cooperative manner with co-workers and customers. Applied my ability to listen attentively and demonstrate effectively to assist gym members in proper usage of gym equipment. Gave tours of the gym and
- 4. clearly and concisely explained details of gym membership to prospective members. Rang up vending sales and balanced register at end of shift. Helped to maintain the cleanliness of the gym. Lakewood Gardens - North Little Rock, AR August 2005-May 2009 Customer Service Representative / Cashier Accomplishments include: Applied an unwavering commitment to customer service. Handled customer inquiries, questions, and complaints by easily locating resources for problem resolution. Used my creativity to merchandise products effectively in store displays. Kept store fully stocked, helped maintain cleanliness of store, and rang up sales and balanced register at end of shift.
- 5. Flip Vintage Clothing - Los Angeles, CA October 1999-June 2003 Store Manager Accomplishments include: Responsible for store while owner was on vacation, including opening and closing the store. Effectively assigned job duties on a rotating basis to employees and communicated my expectations of them in a positive manner. Applied an unwavering commitment to customer service, with the ability to build productive relationships and win customer loyalty. Used my creativity to decorate mannequins and merchandise products effectively in store displays and also designed web site for store. Kept store fully stocked, helped maintain cleanliness of store, and rang up sales and balanced register at end of shift.
- 6. Stay-at-Home Mom - Los Angeles, CA March 1994-October 1999 EDUCATION Chicago School of Professional Psychology: Partially completed master's program in Consumer Psychology University of AR at Little Rock: BA Psychology, May 1990 SKILLS: Computer literate - experienced with Windows and Macintosh. Detail oriented and have strong organizational, merchandising and math skills. Enjoy helping people. REFERENCES: Available upon request.
- 7. Stay-at-Home Mom - Los Angeles, CA March 1994-October 1999 EDUCATION Chicago School of Professional Psychology: Partially completed master's program in Consumer Psychology University of AR at Little Rock: BA Psychology, May 1990 SKILLS: Computer literate - experienced with Windows and Macintosh. Detail oriented and have strong organizational, merchandising and math skills. Enjoy helping people. REFERENCES: Available upon request.