Key skills and competencies:
Project and service management (ITIL)
Database technology (Oracle, MS SQL Server)
System management (BMC Patrol, Tivoli)
Global projects/services leading multi-cultural teams since year 2000
SIAM (Service Integration And Management
Specialties:
Common sense
Logical thinking
Ability to manage complex abstract systems and focus on the essential.
Learns quickly.
I have over 10 years experience concerning ITIL service management -related competencies: Service management, Life cycle cost mgmt, Service orchestration,Service planning, Business environment understanding, Service level mgmt, Service change control, Resource planning, Virtual team management, Require...
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