Over 14 Years of experience in IT infrastructure, project and program management, account management, and customer service management. By providing outstanding service delivery, vendor management, and project management leadership, directing improvements and new ideas for cost-effective and efficient service utilizing knowledge acquired while having performed in key global IT support roles within Data Center Operations, NOC, Service Delivery Management, End User Computing and IT Service Desk Management.
Experienced in ITIL organized, heterogeneous IT environments. Proficient in vendor management strategy and practices, vendor contract negotiations, production control, IT governance, KPI ...
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