An entrepreneurial executive – Start-up and IT Product Management Specialist - with 15+ years of experience in ITES/BPO and technology companies.
Expertise in business vision, setting up operations whilst steering process implementation & enhancement, change management, flawless service delivery in adherence to SLAs contributing ingenious strategic initiatives towards augmented productivity and cost reductions.
Adept at aligning processes to concept building, reengineered initiatives and internal controls boost besides developing capability of professionally qualified team members with dexterity in work efficiencies.
I spearhead, as chief operating officer, BlackBeltHelp at Campus EAI.