Senior Manager, CONTACT CENTER SME / LEAD SOLUTION ARCHITECT at GENPACT
Industry
Human Resources / Recruitment
About
.
~ Contact Centre SME with domain expertise in Operations Delivery, Consulting & Implementation
~ 7+ years of experience in business process management, service delivery and process efficiency advisory across Banking, Financial Service, Insurance, Healthcare and Service industry
~ Six Sigma Green Belt trained & tested and brings with her a creative mind and a result oriented attitude
~ Setting up minimum standards in customer service operations with Global & Domestic customers in BFS(Banking & Credit Cards), Insurance, Healthcare, Telecom, Hospitality verticals. Followed through with process diagnostics and improvement plans
~ Contact Centre Common Minimum Practices Lead for all custom...
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