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front office hospitality hospitality management hotels hotel management hotel hotel management notes travel agent voucher personal cheque debit card payment travellers cheque foreign currency payment local currency payment cash payment bill to company credit card payment direct billing mode of payment check out process check out concerns types of accounting systems stages of settlement of accounts due back shortages overages functions of night audit night audit reports night auditor duties night audit process night auditor night audit account ageing cash audit internal control cash control credit limit high balance credit control express check out self check out late charges city ledger late check out charges radisson hotels intercontinental hotel group hilton worldwide accor hotels hyatt hotel corporation marriott international wyndham hotels & resorts the leela itc hotels the park oberoi taj hotel brands indian hotel brands business guest leisure guest types of guests classification of hotels transfer voucher charge voucher allowance voucher correction voucher credit posting debit posting employee folio non-guest folio split folio master folio guest account non-guest account guest folio ledger vouchers folios accounting international hotel brands sectors of hospitality rack rate promotional rate discounted rate package rate complimentary rate types of room rates room rates tariff card room rate room tariff manual semi automated non automated automated front office equipment post departure stage departure stage in house stage arrival stage pre arrival stage upselling in front office upselling in hotels upselling upsell group reservation process cut off date block departure report stayover report arrival report refusal report turn away report commission agent report transaction report reservation report group reservation per night basis 24 hours basis check in- check out basis mission vision organizational structure guest complaints selling concept group market marketing concept transient market product concept production concept market segments selling techniques guest satisfaction smerf market segment strategies sales concept core concepts of marketing market mix marketing management philosophies front office sales & marketing bar rate guest cycle logbook front office tasks shifts in hotels morning shift security sales & marketing human resources information technology kitchen food production food & beverage housekeeping functional areas of the hotel hotel industry interdepartmental relationship front office strategy strategy goals