Change
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The document discusses change management and its importance for organizations. It defines change management as an approach to move individuals, teams, and organizations to a desired future state. It notes that change management is needed to respond to a changing business environment. It also emphasizes that change management is a "people thing" and discusses the importance of respect and key competencies like communication and adaptability when managing change.
Change
- 1. Core Purpose: To Enable Organisations Become Happier Change Management
- 2. Execution | Analytics | QinT | Deployment | Training Change Management is an approach (design/game/process) to move individuals, teams and organizations (commonly can be called entity) to a desired future state 10-Mar-15 2
- 3. Execution | Analytics | QinT | Deployment | Training Change Why do we need change? To respond to changing (Business) environment! If change is needed then it better be managed 10-Mar-15 3
- 4. Execution | Analytics | QinT | Deployment | Training Change 10-Mar-15 4 Projects meet objectives Return on investment (ROI) realised Projects finish on time and on budget Leadership / Sponsorship Project Management Change Management Business Impact is Key
- 5. Execution | Analytics | QinT | Deployment | Training Response to Change 10-Mar-15 5
- 6. Execution | Analytics | QinT | Deployment | Training Change Management is more of People Thing!!! 10-Mar-15 6
- 7. Execution | Analytics | QinT | Deployment | Training People Thing! 10-Mar-15 7 Handle Smartly to Take Them Along
- 8. Execution | Analytics | QinT | Deployment | Training People Thing! 10-Mar-15 8 Handle Smartly to Take Them Along
- 9. Execution | Analytics | QinT | Deployment | Training Model 10-Mar-15 9 Leading Change (Change Leadership) Creating a shared need Shaping the vision Improvement methodology: PM/6/Lean etc. Making the Change Last Monitoring Progress Changing Systems and Structures
- 10. Execution | Analytics | QinT | Deployment | Training Approach 10-Mar-15 10 Top Down Approach Needs to be followed at Organisation Level Is Driven by People YOU!!!
- 11. Execution | Analytics | QinT | Deployment | Training Do You Have it? Respect! 10-Mar-15 11 RESPECT!!! Character Image Competencies Competencies can be Acquired
- 12. Execution | Analytics | QinT | Deployment | Training Key Competencies 10-Mar-15 12 Technical Competencies Behavioral Competencies Data Analysis Presentation skills Tool knowledge General Knowledge Financial modeling Coding Go getter Self initiative Assertiveness Adaptability Addressing WIIFM Communication Creative Marketing Hard Improvement (Automation etc.) Change Management Business Impact
- 13. Execution | Analytics | QinT | Deployment | Training Cautions 10-Mar-15 13 Ability to adapt Keep the eye on the goal and not means Ability to tighten / loosen rope Ability to put ourselves in stakeholder shoes: See from others perspective WIIFM until it is not taken care of nothing is achievable Agreement to all stakeholders does not mean change management and vice-a-versa Do not try to help when not needed you may end up making others weak
- 14. Execution | Analytics | QinT | Deployment | Training Caution 10-Mar-15 14
- 15. Execution | Analytics | QinT | Deployment | Training On Different Note 10-Mar-15 15
- 16. Execution | Analytics | QinT | Deployment | Training Our Context 10-Mar-15 16 Why are we talking about it? Why should we know effective change management?? We Deliver Business Impact!!!
- 17. Execution | Analytics | QinT | Deployment | Training10-Mar-15 17
- 18. Execution | Analytics | QinT | Deployment | Training10-Mar-15 18 Write to us on ask@ask-to-solve.com
- 19. Execution | Analytics | QinT | Deployment | Training About Us What do we do? Create a positive impact on business by working on business processes at operating level without being biased by the pros and cons of industry and domain knowledge Positively impact all facets and functions of our customers including the front office, mid office, back office and support functions Analytics driven solutioning; customized to customer environment- no standard product Case based specialized trainings, customized to each customer need- no standard package Bring solutions to reality starting with just problem statement, e.g., My workflow is inefficient Solutioning with end customer at the centre We have five key offerings - Execution, Analytics, QinT, Deployment and Training 19
- 20. Execution | Analytics | QinT | Deployment | Training 20 Solution Bouquet Demand Forecasting Demand supply optimization Decision System for Auto Processing Expert system for auto allocation Processing TAT Reduction Automated quality sampling Call quality monitoring workflow Real time Business Intelligence Ideation program
- 21. Execution | Analytics | QinT | Deployment | Training 21 Skill Bank Statistical Modelling Algorithm Development Artificial Intelligence Supply Change Management Voice of Customer Analysis Structured & Unstructured Text Analytics Solution Optimization Program Management Measurement System Analysis Call Audits Quality in Transactions Speech Analytics Programming Skills Root Cause Analysis Geo- Analytics Change Management
- 22. Execution | Analytics | QinT | Deployment | Training Contact Details 22 Address: Ask To Solve Management Services Pvt. Ltd. 436, IJMIMA Complex, Behind Goregaon Sports Club, Off Link Road, Malad (West) Mumbai 400064 India Phone: +91 9920423442 +91 22 28815043 Email: kamaldeep@ask-to-solve.com ask@ask-to-solve.com Website: www.ask-to-solve.com
- 23. Execution | Analytics | QinT | Deployment | Training Thanks!!! 10-Mar-15 23
Editor's Notes
- #3: Change Management is a combination of two words. Change and Management. Let us talk about Change first
- #5: Today we are talking about an important corner to effectively delivery business impact. Whenever we talk about change different people think / feel / behave/respond differently
- #9: The emotion may follow different flow in different business situations and we may experience different challenge in different projects. However the moot point is to know when to handle with care and what is needed in terms of stakeholder management for that desired business impact. It is important to imagine what the other person is going through (the person subjected to change). Our job is to take care of negative team members / emotions
- #10: There is no single best method to manage change. This is primarily because it is people thing and a combination of hard and soft stuff
- #11: Top buy-in is a must and pre-requisite for any change initiative. Why if the top is bought into the change initiative, a lot of people fall in line because obvious reasons.
- #13: Behavioural ones are key for effective change management. Other qualities required may be: Focus on impact v/s KRAs, email v/s get the thing done, Logical, Confidence, Ability to introspect and accept that there can be something wrong with us also
- #17: Why this topic for discussion Effectively delivering business impact is highly unimaginable without people around accepting what we implement.
- #18: In my opinion . To be effective change managers, first we need to be adaptable to changing environment / changing people priorities / emotions.
- #19: Since it is so important in our work, you may want to go through presentation again and do your research. I am happy to devote a lot of time responding to your questions. Please feel free. There may be specific situations to talk about, doubts to clarify, conflicting views and approaches to discuss. Some may challenge the whole concept etc. So feel free to connect. If needed we can spend one session on asking questions on all preceding sessions. This was we all will go through all topics again and the speakers will also get opportunity to clarify doubts. Have a nice week ahead!!!