10+ yrs of service industry experience in cross functional areas such as Collections, Customer Service, Client Relationship Management, Business Intelligence, Social CRM, etc.,. Worked as ORM Head with Social Wavelength and ibs unified. Experience of facilitating/coaching & managing a large & diverse team working towards pre-defined targets, ensure prompt & accurate service & achievement of targets, encourage and motivate team members in monotonous job environment, develop skill sets & manage personal development goals for team members. Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development, customer relationship management...
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social listeningsocial media monitoringdigital customer experience managementcustomer experiencecustomer relationship managementsocial mediacrisisresponse managementdigital marketingorm
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